Managing Challenging Conversations
Course Details
DATES & Locations
Napier – 9 Mar 2026
Auckland – 17 Mar 2026
Dunedin – 8 May 2026
Wellington – 13 May 2026
Tauranga – 20 May 2026
Christchurch – 29 May 2026
Auckland – 4 Aug 2026
Rotorua – 4 Sep 2026
DURATION
8:30 am – 3:30 pm
School level
Who IS IT FOR
FACILITATOR
Area of learning
PREREQUESITES
Open to all
COST
$395 + GST
Overview
Giving open, honest, and timely feedback is a cornerstone of effective leadership. However, it can also be a potential stumbling block. Managing differences between groups and individuals adds another layer of complexity. This workshop is specifically designed to provide you with practical, conversational strategies that lead to constructive solutions, where everyone feels heard and respected. Develop skills and confidence to effectively lead the different types of difficult conversations such as managing under-performance, giving sensitive feedback and change management. It is particularly suitable for those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations.
What You’ll Learn
- Confidence and Skills: Acquire the confidence and skills needed to navigate challenging conversations in various educational contexts.
- Coaching Approach: Learn to adopt a ‘coaching approach’ to guide discussions toward positive outcomes.
- Feedback Mastery: Develop the confidence and skills required to provide feedback that brings attention to blind spots in behaviours, attitudes, and performance.
- Enhanced Communication: Strengthen your communication skills, increasing the likelihood of success in challenging conversations.
“The Education Group are highly experienced facilitators and AMAZING at what they do.”
Maree Todd
Principal, Churchill Park Primary
“The Education Group are highly experienced facilitators and AMAZING at what they do.”
Maree Todd
Principal, Churchill Park Primary
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My course listing doesn’t show a specific venue. How do I know where to go?
Don’t worry if the venue isn’t listed immediately. You will be notified of the specific venue details via email at least one week in advance of the course date, if not sooner.
How do I find courses in my area?
You can easily find local sessions by visiting our Workshops page and using the filters to select your location. This will display all upcoming courses currently scheduled in your region.
Is catering provided?
Generally, morning tea and lunch are provided for full-day workshops. If you have specific dietary requirements, please ensure you let us know when completing your registration.
Do I need to pay for my course upfront?
No, upfront payment is not required to secure your spot. Your school will be invoiced for the course fees after registration. Prompt payment is appreciated.
How do I know which workshop is best suited to my needs?
We offer different levels of workshops to suit various stages of professional development. Still unsure? Feel free to email us directly with your current role and experience level, and we can recommend the best fit.